Service&Support

Service & Support | Hade Instruments

Total lifecycle care for your gas measurement instruments — from selection and installation to maintenance and upgrades.

How We Support You

1

Technical Consulting

Professional model selection, sizing, and explosion-proof requirements analysis.

2

Installation & Commissioning

On-site or remote guidance, parameter setting, and system integration.

3

Operation Training

User manual, video tutorials, and live training for your maintenance team.

4

Maintenance & Calibration

Routine inspection, filter cleaning, periodic calibration, and firmware updates.

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Rapid Response

24/7 technical hotline, response within 2 hours, on-site service available.

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Extensive Network

Service centers in 30+ provinces, covering most industrial areas in China.

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Genuine Parts

Original manufacturer parts, extended warranty options.

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IoT Remote Support

Cloud platform diagnostics, remote parameter tuning, and predictive alerts.

Frequently Asked Questions

What is the recommended calibration interval for gas flowmeters? ▼
For roots and turbine flowmeters with accuracy ≤0.5%, the recommended interval is 2–3 years depending on operating conditions. Hade offers calibration service traceable to national standards.
How to handle a prepayment valve that does not open after recharge? ▼
Check battery symbol on display first. If battery is low, replace with specified 7.2V lithium pack. If battery is OK, please contact our hotline for further diagnosis; do not disassemble the valve by yourself.
Does Hade provide remote IoT configuration service? ▼
Yes. For wireless models (-W suffix), we can remotely set communication parameters, server IP, and data upload intervals. A stable internet connection is required.
What documents are included with the instrument? ▼
Each unit comes with a test certificate, instruction manual, warranty card, and packing list. For exported goods, we also provide certificate of conformity and optionally third-party calibration reports.

Support Resources

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Documentation Center

Product manuals, quick start guides, and technical data sheets.

Access Library →
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Video Tutorials

Installation, operation, and troubleshooting videos for all series.

Watch Now →
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Technical Ticket

Submit an online request for non-urgent technical issues.

Create Ticket →

Need immediate assistance?

📞 +86 17305032777            ✉️ [email protected]
Contact Support Team →

For overseas customers, we provide email and remote support within 24 hours.

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